Telecom giant MTN has issued a public apology to its customers following widespread outrage over a sudden 200% increase in the price of its popular 15GB data bundle.
The cost of the weekly 15GB plan jumped from N2,000 to N6,000, catching many subscribers off guard and triggering a social media backlash on Wednesday.
In response to the outcry, MTN acknowledged customers’ frustrations in an informal message shared on its social media platforms. The company assured users that their concerns were being heard and sought to ease tensions over the sharp price hike.
The post reads: “To our 150 digital bundle lovers, You dey vex. We know.
“We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.
“We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.
“In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship.”
